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IT initiatives/Solutions embarked during the year The following list elucidates a few of the IT enabled services / solutions that the Bank has launched during the year to serve its customers in a better and efficient way. Various new products offered to customers which includes enhancements indelivery channels such as Internet Banking Mobile Banking and ATM. Version migration of CBS with enriched features leading to increased internalefficiency of operations augmented control over various functions through streamlinedprocesses. Version migration of Internet Banking Application with augmented securitycontrols and features. Captive Security Operation Centre in line with GKC (Gopalakrishna Committee)recommendations of RBI for monitoring and management of IT systems. Enterprise Wide Fraud Risk Management Solution in line with the recommendationsof GKC. ISO 27001 implementation for DC/DR and IT Operations. Business Process Management solution leading to a paperless environment to alarge extent. Technology solution for Basel II advanced approach/Basel III implementation. Integrated CRM solution to help business users for better understanding of Bank's customers. Rupay debit card - An NPCI initiative. Mobile Pass Book for customers on all platforms such as Andorid i OS Blackberryand Windows. CBShas been the key component in introducing the following technology services by the Bankfor the benefit of its customers. Debit Card operations with VISA MAESTRO and Ru Pay. Straight Through Processing (STP) for RTGS and NEFT payment systems. Internet Banking and E-Commerce including NEFT support for other bankremittances. Mobile Banking and M-Commerce (with support for other bank money transferthrough IMPS). ASBA (Application Supported by Blocked Amount). Foreign Inward Instantaneous remittance with own Payment Hub system. Demat and On-line Trading Facility. Point of Sales (POS). Bullion Sales. Portfolio Investment Scheme for NRI community. Central Plan Scheme Monitoring System (CPSMS). Kiosk based Financial Inclusion Solution. Cash Deposit Machines.
19 % as on March 31 2014 and net NPA remainunchanged at 0. INFORMATION TECHNOLOGY (IT) AND IT ENABLED SERVICESThe growing competition arising out of increasing customer expectations and increasingneed of risk management pushed Indian Banks to adopt technology more vigorously forsurvival and growth. Effective measures have been taken to address the identified gaps in eacharea such as IT Governance Information Security IT Service out sourcing IS Audit ITOperations Cyber Frauds Business Continuity Plan (BCP) Customer Education and Legalissues. Awards and Accolades During the period under review the Bank has received the following awards for itsachievements from different quarters/ agencies: Awards from the Sunday Standard instituted by The New Indian Express Group for Best Banker (mid-sized) 2013 Best Private Sector Banker Best Banker - All roundexpansion and Best Banker - Efficiency and Profitability. Prestigious IBA Banking Technology Award 2012-13. The Business Excellence Award 2012-13 instituted by the Trivandrum Chamber of Commerce and Industry. Dr. Gopalakrishna Committee Recommendations Management Philosophy and Measures Gopalakrishna Committee Recommendations on Information Security Electronic Banking Technology Risk and Cyber Frauds as applicable to the Bank has been taken up forimplementation. Informationtechnology enables sophisticated and product development better market infrastructureimplementation of reliable techniques for control of risks and helps the financialintermediaries to reach geographically distant and diversified markets. One is IT infrastructure and controls and other is Application of IT forimproving business process and developing customer centric solutions.
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The recovery during the current year also surpassed the recovery of Rs. 73 crore forthe previous financial year ended March 31 2013. The Bank has been providing awareness on e-threats to its customers and staff on acontinued basis so that both proactive and reactive measures can be initiated as deemedappropriate to mitigate potential risks associated with e-threats.